Frequently Asked Questions
Everything you need to know before you subscribe — and after.
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The free preview gives you full access to the Brand Linear marketplace for 7 days at no cost. Browse real supplier pricing across 50+ brands, explore the Design Studio, and see exactly what your branded merchandise costs at the source — before committing to a subscription. No credit card required to start.
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No. You can start your free preview without providing any payment information. If you choose to make a purchase during the preview period, you'll need to activate a subscription at that point. After 7 days, marketplace access expires until you subscribe. You can cancel during the trial with no charge.
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Both plans give you full access to the marketplace and Design Studio. Basic is built for individuals who purchase 2–10 times per year, with a spend limit of $12,000 annually on an annual plan. Basic+ is designed for buyers with larger budgets and higher order frequency — up to $30,000 annually — and adds Alice, your AI-powered ordering assistant, plus AI-powered support. See the full plan comparison on our Pricing page.
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After 7 days, your marketplace access expires. You'll be prompted to choose a subscription plan to continue. If you already selected a plan when you signed up, it activates automatically and nothing changes. If you decide Brand Linear isn't for you, cancel during the trial and you won't be charged anything.
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Yes, anytime through your account settings. Cancellation takes effect at the end of your current billing cycle. Annual subscriptions do not include a pro-rata refund if canceled before renewal.
Getting Started
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Yes. Brand Linear connects you directly to suppliers, giving you visibility into the same pricing information the manufacturer provides. There's no distributor adding a margin between you and the source. What you see in the marketplace is what the product actually costs — not a marked-up version of it.
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Traditional distributors source products from manufacturers, add a markup — typically up to 30% — and present you with a quote. You never see the underlying cost. Brand Linear removes that layer entirely. You access supplier pricing directly, browse and design products yourself, and place orders through the platform. The result is faster, more transparent purchasing at a fraction of what you'd pay through a distributor.
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The marketplace includes 50+ brands across apparel, headwear, drinkware, bags, tech, office, outdoor and sports. The catalog continues to grow as we add new suppliers.
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Yes. Minimums vary by product. Apparel items typically have lower minimums — sometimes as few as 6 pieces — while hard goods and accessories generally require between 12 and 24 units. Each product page clearly shows the minimum quantity for that item. Single-unit orders are not available at this time, though we're working to offer that option for select apparel products in the near future.
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Not at this time. Production and delivery timelines are set by the manufacturer and displayed at checkout. We recommend building in standard lead time when planning orders, especially for events and campaigns with fixed deadlines.
The Marketplace
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When you find a product you want to order, add it to the Brand Linear Design Studio. Upload your logo or artwork — or pull directly from your saved asset library — and position it precisely within the product's imprint area. Adjust the size, color, and orientation, add text, apply brand colors, and combine multiple artwork files. When your design is ready, send it to your cart, approve the proof design and proceed to checkout.
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Yes. Uploaded artwork is saved to your account library so you can reuse it on future orders without re-uploading. Your past design projects are also stored in your account dashboard and accessible anytime.
The Design Studio
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Alice is Brand Linear's AI-powered ordering assistant. Once you place an order, Alice sends your confirmation and manages all communication between you and the manufacturer — so you're never chasing a supplier for updates or waiting on email chains. Every inquiry, every status update, every question runs through Alice. You get clear answers. The manufacturer gets clear instructions. You never have to be in the middle.
Alice is also just getting started. She's built to become a fully proactive purchasing assistant — one that will eventually recommend products, surface ideas based on your upcoming needs, and make every future order smarter than the last.
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Alice is included with Basic+ and above. Basic plan members receive Knowledge Base support and email support with a 24–48 hour response time.
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All plans include access to our Knowledge Base — a searchable library of guides and answers — along with email support with a 24–48 hour response time. Basic+ members also have access to Alice for AI-powered support. Enterprise customers are assigned a dedicated Customer Success Representative in addition to all other support options.
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Dedicated Customer Success Representatives are an Enterprise plan feature. Basic and Basic+ members receive email support and, on Basic+, Alice for real-time assistance with orders and inquiries.
Alice & Support
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Members typically save up to 30% compared to traditional distributor pricing. Your exact savings depend on what you order, how often, and which plan you're on. Use our free Savings Calculator to get a personalized estimate based on your actual spend — no account required, no credit card, no strings.
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A 3% service fee applies to orders placed under a monthly subscription (billed quarterly). That fee is waived completely on annual subscriptions. For most members who order more than a handful of times per year, the service fee savings alone make the annual plan worth it — before factoring in the lower monthly cost.
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Monthly plans are billed quarterly and carry a 3% service fee per order. Annual plans are billed once a year, cost 17–20% less per month depending on the plan, and the service fee is waived entirely. If you're ordering regularly, annual billing almost always comes out ahead.
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Yes — that's exactly what the 7-day free preview is for. Browse actual supplier pricing across the full catalog before you commit to anything. No credit card required.
Pricing & Savings
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Your account dashboard shows all active and past orders with current status. Alice also manages all manufacturer communication, so any updates on your order come through her — no need to chase anyone down.
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Custom and promotional products are non-refundable unless they arrive defective or the error is ours. If there's an issue with your order, contact us within 7 days of delivery and we'll make it right.
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Yes. All payments are processed through a certified, PCI-compliant payment platform. Your financial information is protected at every step and is never stored directly on Brand Linear servers.
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Basic and Basic+ are single-user memberships — one account, one buyer. Multi-user accounts with shared access, team management, and custom permissions are available on Webstore plans, coming soon. Enterprise accounts support
Orders &
Your Account
Can’t find what you’re looking for?
Our support team is here to help. Reach out through the Contact page and we'll get back to you within one business day. If you're exploring whether Brand Linear is the right fit for a larger organization, schedule a discovery call and we'll walk you through what Enterprise looks like for your team.