Frequently Asked Questions
Everything you need to know before you subscribe — and after.
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Browse Member Pricing across 50+ brands, explore the Design Studio, and see exactly what branded merchandise costs at Member Pricing — before committing to a subscription.
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No. You can start your free preview without providing any payment information. If you choose to make a purchase during the preview period, you'll need to activate a subscription at that point. After 7 days, marketplace access continues with a subscription. You can cancel during the trial with no charge.
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Basic is built for individuals who purchase 2–10 times per year, with an annual spend limit of $12,000 — enough for most branded merchandise needs. Basic+ is designed for buyers with larger budgets and higher order frequency, with an annual spend limit of $30,000.
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After 7 days, your marketplace access expires. You'll be prompted to choose a subscription plan to continue. If you already selected a plan when you signed up, it activates automatically and nothing changes. If you decide Brand Linear isn't for you, cancel during the trial and you won't be charged anything.
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Yes, anytime through your account settings. Cancellation takes effect at the end of your current billing cycle. Annual subscriptions do not include a pro-rata refund if canceled before renewal.
Getting Started
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Member Pricing is what Brand Linear members pay — and it's significantly less than what you'd pay through a traditional sales rep. Your sales rep adds a margin before you ever see a quote. That margin disappears when you're a Brand Linear member. What you see in the marketplace is Member Pricing — no mystery, no negotiation required.
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Traditional distributors source products from manufacturers, add a markup — typically up to 30% — and present you with a quote. You never see the underlying cost. Brand Linear removes that layer entirely. You have access to Member Pricing across 50+ brands, browse and design products yourself, and place orders through the platform. The result is faster, more transparent purchasing at a fraction of what you'd pay through a distributor.
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The marketplace includes 50+ brands across apparel, headwear, drinkware, bags, tech, office, outdoor and sports. The catalog continues to grow as we add new suppliers.
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Yes. Minimums vary by product. Apparel items typically have lower minimums — sometimes as few as 6 pieces — while hard goods and accessories generally require between 12 and 24 units. Each product page clearly shows the minimum quantity for that item. Single-unit orders aren't available yet — apparel minimums start at just 6 pieces, which works for most team and event needs.
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Not yet. Most orders arrive within 10–15 calendar days from the time you place your order. We recommend building in standard lead time when planning orders, especially for events and campaigns with fixed deadlines.
The Marketplace
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When you find a product you want to order, add it to the Brand Linear Design Studio. Upload your logo or artwork — or pull directly from your saved asset library — and position it precisely within the product's imprint area. Adjust the size, color, and orientation, add text, apply brand colors, and combine multiple artwork files. When your design is ready, send it to your cart, approve the proof design and proceed to checkout.
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The Design Studio accepts PNG, JPG, PDF, SVG, and EPS files. For best results, we recommend uploading vector files (SVG or EPS) for logos and artwork with clean edges.
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Your completed design projects are saved in your account dashboard and accessible anytime. Artwork upload for new projects is quick — supported file formats are PNG, JPG, PDF, SVG, and EPS.
The Design Studio
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Alice is Brand Linear's AI-powered ordering assistant. Once you place an order, Alice steps in — managing every touchpoint between you and the production team so you're never chasing anyone down for updates or waiting on email chains. Every inquiry, every status update, every question runs through Alice. You get clear answers. You never have to be in the middle.
That's Alice today. Where she's going is something the promo industry hasn't seen yet.
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Alice is included with all plans. As Alice grows into a more proactive assistant — with product recommendations, campaign ideation, and smarter sourcing — those advanced capabilities will be available on Basic+ and above.
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All plans include access to our FAQ and email support with a 24–48 hour response time. Alice handles real-time order communication and updates for all members. Enterprise customers are assigned a dedicated Customer Success Representative in addition to all other support options.
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Dedicated Customer Success Representatives are an Enterprise plan feature. Basic and Basic+ members receive email support and Alice for real-time order communication and updates.
Alice & Support
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Members typically save up to 30% compared to traditional distributor pricing. Your exact savings depend on what you order, how often, and which plan you're on. Use our free Savings Calculator to get a personalized estimate based on your actual spend — no account required, no credit card, no strings.
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Monthly plans are billed quarterly. Annual plans are billed once a year and cost approximately 15% less per month. If you're ordering regularly, annual billing almost always comes out ahead.
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Yes — that's exactly what the 7-day free preview is for. Browse Member Pricing across the full catalog before you commit to anything. No credit card required.
Pricing & Savings
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Your account dashboard shows all active and past orders with current status. Alice also manages all manufacturer communication, so any updates on your order come through her — no need to chase anyone down.
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If something arrives wrong or damaged, we'll make it right — contact us within 7 days of delivery. Custom products produced correctly to your approved proof are non-refundable.
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Yes. All payments are processed through a certified, PCI-compliant payment platform. Your financial information is protected at every step and is never stored directly on Brand Linear servers.
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Basic and Basic+ are single-user memberships — one account, one buyer. Multi-user accounts with shared access, team management, and custom permissions are available on Webstore plans, coming soon. Enterprise accounts support unlimited users and administrators with full account control.
Orders & Account
Can’t find what you’re looking for?
Our support team is here to help. Reach out through the Contact page and we'll get back to you within one business day. If you're exploring whether Brand Linear is the right fit for a larger organization, schedule a discovery call and we'll walk you through what Enterprise looks like for your team.
*7-day free preview trial offer details:
Available exclusively to new Brand Linear users with no prior subscription or trial account. During your free preview period, you can browse Member Pricing across 50+ brands with no commitment. To make a purchase during the trial period, a subscription plan is required at checkout. After 7 days, marketplace access continues with an active subscription. You can cancel anytime during the trial period at no charge.