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Terms of Service

Last Updated: March 25, 2026

Welcome to Brand Linear (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our Software-as-a-Service (SaaS) platform, including our eCommerce solutions, promotional product offerings, and membership-based Platform Services (collectively, the “Platform Services”). By accessing or using our Platform Services, you agree to be bound by these Terms. These Terms shall be governed by and construed in accordance with the laws of the State of Kansas.

1. ACCEPTANCE OF TERMS
By creating an account, purchasing a membership, or using the Platform Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Platform Services.

2. ACCOUNT REGISTRATION & ELIGIBILITY

2.1 Account Creation

  • To use the Platform Services, you must register for an account by providing accurate, current, and complete information.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

  • We reserve the right to suspend or terminate accounts that contain inaccurate, misleading, or incomplete information.

  • You must promptly update your account information if there are any changes to ensure accuracy.

2.2 Eligibility

  • You must be at least 18 years old to use our Platform Services.

  • By using the Platform Services, you represent that you comply with all applicable laws and regulations.

  • We reserve the right to refuse access to the Platform Services to anyone for any reason at our sole discretion.

3. MEMBERSHIP SUBSCRIPTIONS

3.1 Membership Requirement

To access our platform and use our eCommerce and promotional product solutions, you must purchase a membership subscription, which may be offered on a monthly, quarterly or annual basis.

3.2 Billing & Payment

  • By purchasing a subscription, you authorize us or our third-party payment processor to charge your payment method at the stated price and interval (monthly, quarterly or annually, as applicable).

  • All fees are non-refundable except as required by law or explicitly stated in these Terms.

  • Payment methods accepted include credit/debit cards, ACH transfers, and other electronic payment options we specify.

  • We may change subscription fees at our discretion, with notice provided at least 30 days in advance.

  • Any failed or late payments may result in suspension or termination of account access.

3.3 Free Trials & Promotions

  • We may offer free trials or promotional discounts at our discretion.

  • If not canceled before the trial ends, your membership will automatically convert to a paid subscription.

  • Some promotions may be subject to additional terms and eligibility criteria.

3.4 Cancellation & Termination

  • You may cancel your membership at any time through your account settings. Cancellation will be effective at the end of the current billing cycle and will be effective at the end of your contracted membership time period.  If an annual membership is terminated before renewal, no pro rata refund will be provided. 

  • We reserve the right to suspend or terminate your membership if we suspect fraudulent activity, misuse, or violation of these Terms.

  • If your membership is terminated for violating these Terms, you will not be eligible for a refund.

4. USE OF PLATFORM SERVICES

4.1 License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our platform for its intended purpose.

4.2 Prohibited Activities

You agree not to:

  • Use the Platform Services for any illegal, fraudulent, or unauthorized purpose.

  • Resell, distribute, or sublicense our platform.

  • Attempt to reverse-engineer, decompile, or extract source code from our software.

  • Interfere with the operation of our Platform Services.

  • Upload or share content that violates intellectual property rights or contains harmful software.

  • Use or submit for use third party logos that require licenses or special permissions.

  • Provide artwork with obscene, vulgar or hate oriented, discriminatory images, language or any other content deemed to be morally inappropriate as determined solely by Brand Linear.  This will not be allowed or tolerated nor allowed to be processed through the Service Platform.  

Any breach of Prohibited Activities creates a risk of membership being terminated.

4.3 Third-Party Integrations

  • Our platform may integrate with third-party services, including promotional product suppliers and fulfillment partners.

  • We are not responsible for third-party services or their content, privacy policies, or practices.

  • Users are solely responsible for any agreements made with third-party providers.

5. ORDERING, PROMOTIONAL PRODUCTS & AVAILABILITY

5.1 Product Selection & Purchases

  • Users may browse and purchase products, including promotional and customized products, through a shopping cart experience.

  • Product availability, pricing, and specifications are subject to change without notice.

  • Bulk orders and custom promotional product orders may have special pricing and processing times.

5.2 Order Acceptance & Cancellation

  • We reserve the right to refuse or cancel orders at our discretion, including in cases of pricing errors, suspected fraud, supply limitations, or artwork that does not meet our stated guidelines.

  • Custom and promotional product orders may have specific design, approval, and fulfillment requirements.

  • If we cancel an order after payment, we will issue a refund for the affected amount unless such cancellation is due to member violation of section 4.2

5.3 Customization & Artwork Approval

  • For promotional product orders requiring customization, customers must provide artwork and approve design proofs before at the time of order placement.

  • Once a design is approved, the order cannot be modified or canceled.

  • We are not responsible for errors in artwork provided by the customer.

  • Production times for customized items vary and will be provided at the time of purchase.

  • Member acknowledges and agrees that they have authorization and/or license for any artwork submitted for use.  

  • Member agrees not to use or submit for use third party logos that require licenses or special permissions without proper documentation of member’s authorization to do so. 

5.4 Taxes

  • You are responsible for any applicable taxes related to your purchases.

  • We may collect and remit taxes where required by law.

  • Tax-exempt customers must provide valid exemption documentation before purchase.

6. SHIPPING, RETURNS & REFUNDS

6.1 Shipping

  • Delivery times and shipping costs vary based on location and selected shipping method.

  • We are not responsible for delays caused by carriers, customs processing, or unforeseen circumstances.

  • Custom and promotional product orders may have extended processing times due to design approval and production schedules.

  • Expedited shipping options may be available for an additional cost.

6.2 Returns & Refunds

  • Custom and promotional products are non-refundable unless defective or incorrect due to our error.

  • Refunds, if applicable, will be issued to the original payment method within a reasonable timeframe.

  • Customers must inspect orders upon receipt and report any defects within 7 days of delivery.

7. INTELLECTUAL PROPERTY RIGHTS

All content, trademarks, and proprietary information on our platform are owned by or licensed to us. Unauthorized use of our intellectual property is strictly prohibited.

8. DISCLAIMER OF WARRANTIES

Our Platform Services are provided “as is” and “as available.” We make no warranties, express or implied, regarding the accuracy, reliability, or availability of the Platform Services.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Platform Services.

10. INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of the Platform Services or your violation of these Terms.

11. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Kansas. Any disputes shall be resolved through binding arbitration in Kansas, except where prohibited by law.

12. MODIFICATIONS TO TERMS

We reserve the right to update these Terms at any time. Changes will be effective upon posting on our website. Continued use of the Platform Services constitutes acceptance of the revised Terms.

13. CONTACT INFORMATION

For questions regarding these Terms, contact us at support@brandlinear.com.

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